Intake
Field requests, capture ideas, and collectively manage work
- Standardized intake templates streamline the process of submitting requests
- Intelligent routing rules automatically assign each request using pre-defined logic
- Shared request queues centralize each request in a single dashboard so teams can collectively triage and manage requests
Plan
Align your entire team around a shared strategy
- Visual calendars ensure everyone knows what’s running (and when) across regions, teams and lines of business
- Strategic briefs enable every team member to collaboratively align on the key objectives, messaging, and ownership
- Campaign workspaces provide organization and hierarchy, helping teams track progress and accelerate execution
Create
Ideate and collaborate on content, together
- Flexible workflows allow teams to collaborate with peers, ensure proper review and approval processes are followed, and make changes on the fly
- Multi-format editors provide tools to create, review and approve all the content that campaigns and experiments depend on — from videos and landing pages to infographics, social ads and more
- AI content generator jumpstarts content ideation and original content creation (both images and text) with just the click of a button
Store
Manage and maintain assets for reuse
- AI-based tagging applies machine-learning algorithms to automatically apply tags, improving organization and making it easy to (re)discover assets
- Fully-integrated workflows makes it easy to repurpose content and instantly kick off new campaigns, tasks and experiments
- Brand portals allow you to curate a collection of assets to share and distribute (internally or externally) through a public link
Globalize
Translate and localize for different regions
- Language management capabilities allow you to translate content into 350+ supported languages
- Content history automatically captures the progression of every piece of content, so you can always reference point-in-time snapshots
- Asset lineage helps global teams to track where, when and how assets were repurposed for campaigns or activity in other markets
- Sell globally with multi-region, language and sites, with access to 200+ payment gateways
Layout
Assemble experiences and prepare to launch
- Drag-and-drop authoring makes it easy to structure your content and/or experiments exactly how you want it
- In-context editing provides a user-friendly way to make edits directly on a page and see updates in real-time
- Form and survey creation lets you create conversion-ready forms with ease — no code required
Deliver
Publish and distribute to any channel
- Omnichannel delivery enables marketers to create content once and publish anywhere – driving conversions and revenue
- Plug-and-play integrations make publishing to downstream channels a breeze
- Optimizely Graph searches and queries content for distribution to any channel
Personalize
Tailor experiences for various segments
- Rule-based targeting makes it easy to define hyper-specific audience cohorts, launch personalization campaigns, and deliver tailored experiences
- Real-time segments help you stay one step ahead of the market with instant adjustments, based on customer attributes and events, to optimize engagement
- Predictive recommendations across content, products, email, and more ensure you’re delivering the most relevant end-user experience
Experiment
Test across any channel and target with precision
- Audience builder simplifies experiment creation and variation design with a no-code UI, eliminating technical dependencies and increasing velocity
- Multi-arm bandits and stats accelerator dynamically assign more traffic to winning variations, so you can reach ‘stat sig’ quicker and make impactful decisions earlier
- Omnichannel experimentation means you can roll out tests across all channels and applications
Analyze
Track performance and optimize for what works
- Customer profiles unify all your first-party customer data while offering insights (across both assets and behaviors)
- Content intelligence uses Natural Language Processing capabilities to suggest topics that are most engaging for your visitors and help you stay ahead of the curve
- Unified reporting dashboards offer a single hub to visualize your analytics across customer data, operational reporting, analytics and more